Contrasts online searching in industry and academia in terms of trust placed in the searcher, numbers of systems/databases searched, comprehensiveness, decision making and dependency, reference interviews and the timeframe for search requests, nature of searches, use of selective dissemination of information, library/quick reference searching,…

The Draper Laboratory Library created the Draper Gopher in response to the following factors: library downsizing, the computer services department's changing role, customer needs, and developments in technology affecting the information environment. Results of its implementation include user-focused reference services; increased interlibrary loan…