Provides an interview with K. Wayne Smith, chief executive officer of OCLC, that focuses on OCLC's online reference services. Topics include the ratio between technical and online reference services, how OCLC fits into the online industry, telecommunications, electronic publishing, pricing, database tape leases, and CD-ROM. (EAM)

Discusses advantages of tying together library book and journal collections in one online database. The division between the access tools of public and technical services is described and discussed in terms of the use of bibliographic utilities and search services, and some future consequences of full-collection access tools are described. (EM)