This article explores the literature that focuses on the various roles librarians and libraries play in distance education settings. Learners visit libraries either in person or via networked computing technology to ask for help with their online courses. Questions range from how to upload a document with a learning management system, to how to…

An exploration of the mediation strategies applied to social networking tools for purposes of enhancing social presence for students participating in online course work. The article includes a review of the literature, specific examples from the authors' professional practice and recommendations for creating a positive social experience for online…