Globalization, competition, technology, and most recently, the COVID-19 pandemic are causing disruptions to the nature of work and forcing organizations to quickly adapt. To support employee learning and adaptability, many organizations employ instructional designers to create training, develop performance solutions, and lead learning initiatives.…

Research in instructional design and educational technology journals typically focuses on the theories, technologies, and processes related to practice of instructional design. There is little research emphasis, however, on leadership and management of instructional design in higher education. Investigating the competencies associated with…

At the University of Florida, in Spring 2003, more than 32,000 individuals enrolled in courses using the centrally-supported Course Management System (CMS). Because less than 1 full time equivalent (FTE) was allocated to support the CMS, this created problems for both users and support providers. In the face of rapid growth, support resources for…