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Degler, Duane; Battle, Lisa – Performance Improvement, 2000
Discusses the integration of knowledge management into business applications. Topics include the difference between knowledge and information; performance-centered design (PCD); applying knowledge to support business outcomes, including context, experience, and information quality; techniques for merging PCD and knowledge management, including…
Descriptors: Business, Context Effect, Experience, Information Management

Tesoro, Ferdinand; Tootson, Jack – Performance Improvement, 2001
The systematic four-step process introduced in this article lays the basic groundwork in helping an organization link all its programs and initiatives to its strategic goals. Discusses the definition and purpose of performance measurement; elements of a global performance system; and building a global performance measurement system. (AEF)
Descriptors: Administration, Business, Information Systems, Measurement Techniques

Raybould, Barry – Performance Improvement, 2000
Examines the growth in developing performance-centered systems in business. Discusses Web-based systems, including the Internet and intranets; knowledge management systems; knowledge acquisition; performance-centered design; performance support; group processes; systems approach; focus on goals; electronic performance support systems;…
Descriptors: Business, Group Dynamics, Heuristics, Information Management