Discusses human performance technology models for describing and understanding factors involved in day-to-day functioning of employees and then to develop specific remedial interventions as needed, and contrasts it to an organizational performance system perspective used to design an organization before employees are even hired to prevent bad…

Discussion of how to establish and sustain high levels of employee performance focuses on the concept of pairing employee with mentors who can transfer experience, skills, and work behaviors to ignite motivation to upgrade competencies and sustain higher levels of performance. Compares informal and facilitated mentoring relevant to key success…