Discusses the need for clear and measurable statements of the learning objectives in cross-cultural training and describes the process one training center used to address this need. The goal was to undertake a competency analysis of intercultural effectiveness to describe the performance expected of an interculturally effective person. (Author/LRW)

Describes the benefits and potential drawbacks of transferring HPT (human performance technology) skills from outside consultants to managers within organizations. Discusses HPT competence and control over work environment, the role of traditional HPT experts after the shift, and three approaches to implementing the change. (PEN)

Discussion of how to establish and sustain high levels of employee performance focuses on the concept of pairing employee with mentors who can transfer experience, skills, and work behaviors to ignite motivation to upgrade competencies and sustain higher levels of performance. Compares informal and facilitated mentoring relevant to key success…

Examines the cultural adaptation process experienced by people working in foreign environments. Reviews current organizational gaps in managing cross-cultural challenges; examines the phenomenon of culture shock; and presents a model for applying HPT (human performance technology) strategies to change culture shock to cross-cultural competence.…

Competency is defined as a set of related knowledge, skills, and attitudes that enables an individual to effectively perform the activities of a given occupation or job function to the standards expected in employment. Competencies for professionals in the performance improvement field have received considerable attention in recent years. For…