Cultural awareness training that emphasizes communication delivers only a partial solution to the challenges that intercultural work teams face. Improving collaboration requires a strong foundation of performance management before a work team can determine how they will cooperate to perform to excellence. Against the backdrop of the authors'…

Discusses performance-centered design (PCD) for developing countries and demonstrates how the process of internationalization and localization needs to go beyond the traditional functionality checklists of culture and language. Describes how the unique nature of developing country economic, human capacity, and infrastructure contexts has to be…

Presents practices from post-training performance evaluation for continuous quality improvement in developing countries. Highlights include performance specification and analysis of performance factors; guidelines for planning follow-up performance evaluations; human performance models and cross-cultural portability; and an example from Togo, West…