Cultural awareness training that emphasizes communication delivers only a partial solution to the challenges that intercultural work teams face. Improving collaboration requires a strong foundation of performance management before a work team can determine how they will cooperate to perform to excellence. Against the backdrop of the authors'…

Discusses the challenges in managing performance across national cultures and within changing corporate cultures. Describes two human performance technology tools that can help performance consultants understand different cultures and provide the basis for successful management action: the culture audit and the systems model that can be adapted…