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Carliner, Saul – Performance Improvement, 1997
Proposes a four-level model for adapting the Kirkpatrick model of training evaluation to suit technical manuals and services assessing: (1) user satisfaction; (2) user performance; (3) client performance; and (4) client satisfaction. Discusses assessing of the value of work, limitations in evaluating technical communication products, and the…
Descriptors: Data Collection, Employment Practices, Evaluation Criteria, Evaluation Methods