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Neiman, Robert A. – Performance Improvement, 2002
Describes the use of small-scale change projects by Philadelphia's Department of Human Services to generate new outcomes and new skills and experience that improved basic day-to-day operations, strategic planning, and cumulatively produced larger-scale changes in service, financing, and performance. (Author/LRW)
Descriptors: Change Strategies, Financial Support, Human Services, Improvement

Haney, Debra – Performance Improvement, 2002
Discusses the implementation of electronic learning systems in organizations, focusing on the role of HPT (human performance technology) professionals in the needs assessment process to assess the readiness of the organization for electronic learning. Topics include human resources; content; information technology; finance; vendors; job aids; and…
Descriptors: Content Analysis, Financial Support, Human Resources, Information Technology