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Degler, Duane; Battle, Lisa – Performance Improvement, 2000
Discusses the integration of knowledge management into business applications. Topics include the difference between knowledge and information; performance-centered design (PCD); applying knowledge to support business outcomes, including context, experience, and information quality; techniques for merging PCD and knowledge management, including…
Descriptors: Business, Context Effect, Experience, Information Management

Raybould, Barry – Performance Improvement, 2000
Examines the growth in developing performance-centered systems in business. Discusses Web-based systems, including the Internet and intranets; knowledge management systems; knowledge acquisition; performance-centered design; performance support; group processes; systems approach; focus on goals; electronic performance support systems;…
Descriptors: Business, Group Dynamics, Heuristics, Information Management
Nguyen, Frank – Performance Improvement, 2005
How many times have you attended a marathon training class only to return to your job and promptly forget what you learned? How many times have you programmed your VCR, only to find yourself searching for the manual six months later? The reality is that humans accumulate a vast amount of life experience and knowledge. Adult learning theory…
Descriptors: Needs Assessment, On the Job Training, Adult Learning, Information Management