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A Walk on the Human Performance Side--Part 1
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Addison, Roger M.; Haig, Carol – Performance Improvement, 2012
Using their "license to snoop," performance architects uncover the nuances of how work gets done in an organization. This is the first of a four-part series in which each article will present a different organizational level. Typical performance issues and opportunities for each level will be discussed, and helpful models and tools will be shared.…
Descriptors: Performance Technology, Performance Based Assessment, Improvement Programs, Institutional Evaluation
Performance-Based Measurement: Action for Organizations and HPT Accountability
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Larbi-Apau, Josephine A.; Moseley, James L. – Performance Improvement, 2010
Basic measurements and applications of six selected general but critical operational performance-based indicators--effectiveness, efficiency, productivity, profitability, return on investment, and benefit-cost ratio--are presented. With each measurement, goals and potential impact are explored. Errors, risks, limitations to measurements, and a…
Descriptors: Performance Based Assessment, Measurement, Performance Technology, Outcomes of Education
Making a World of Difference: Collaboration. Excellence for Intercultural Teams
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Schneider, Luise; Romberg, Claudia – Performance Improvement, 2011
Cultural awareness training that emphasizes communication delivers only a partial solution to the challenges that intercultural work teams face. Improving collaboration requires a strong foundation of performance management before a work team can determine how they will cooperate to perform to excellence. Against the backdrop of the authors'…
Descriptors: Cultural Awareness, Quality of Life, Differences, Work Environment
Improving Student Naval Aviator Aircraft Carrier Landing Performance
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Sheppard, Thomas H.; Foster, T. Chris – Performance Improvement, 2008
This article discusses the use of human performance technology (HPT) to improve qualification rates for learning to land onboard aircraft carriers. This project started as a request for a business case analysis and evolved into a full-fledged performance improvement project, from mission analysis through evaluation. The result was a significant…
Descriptors: Qualifications, Skill Development, Performance Technology, Performance Based Assessment
The Organizational Scan.
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Tosti, Donald; Jackson, Stephanie D. – Performance Improvement, 1997
Performance technologists like quick, cheap analysis that is rigorous and comprehensive. This article presents the organization scan model which makes successful compromises between the technologist's obligation to be rigorous and comprehensive and the sponsor's obligation to save money and time. Includes "Societal Bottom Line: Measurable…
Descriptors: Bibliographies, Cost Effectiveness, Models, Performance Based Assessment
Describing a Performance Improvement Specialist: The Heurist.
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Westgaard, Odin – Performance Improvement, 1997
Describes the work of performance improvement specialists and presents a method for determining whether a particular person or position meets the job criteria. Discusses the attributes of being a heurist, or taking a holistic approach to problem solving. Lists 10 steps for a needs assessment and 30 characteristics of successful performance…
Descriptors: Employment Qualifications, Evaluation Criteria, Heuristics, Holistic Approach