The current debate over whether to choose just one universal human performance technology (HPT) model, in particular Langdon's language of work (LOW) model, promises a shared understanding among HPT professionals, credibility for the HPT profession, and a return on investment of time and effort in developing performance models over more than 70…

Web usability focuses on design elements and processes that make web pages easy to use. A website for college students was evaluated for underutilization. One-on-one testing, focus groups, web analytics, peer university review and marketing focus group and demographic data were utilized to conduct usability evaluation. The results indicated that…

In early 2011, the International Society for Performance Improvement (ISPI) invited three universities--University of North Carolina, Charlotte; Purdue University; and Wayne State University--to participate in the third annual University Human Performance Technology (HPT) Case Study Competition. Each university put together a team of three or four…

The work of Geary A. Rummler changed the way we think and act as performance professionals. Over the past 15 years, we have applied his tools and models in performance improvement projects in a variety of industries. Similar to the pioneers of our field 40 years ago, we were driven by curiosity when we took Rummler's work to the unusual…

Cultural awareness training that emphasizes communication delivers only a partial solution to the challenges that intercultural work teams face. Improving collaboration requires a strong foundation of performance management before a work team can determine how they will cooperate to perform to excellence. Against the backdrop of the authors'…

Problems with implementation of the No Child Left Behind Act (NCLB) can be assessed in light of change management theory. Viewing stakeholders collectively as a corporate entity supports employing change management strategies to make the NCLB work. Examining ways that organizational controls and change management can work together points to…

Describes STEP (Systems for Training, Evaluation, and Performance), a model consortium of senior training professionals for performance improvement. STEP activities are described, including networking and projects; costs, management, and replication of the model are also discussed. (LRW)

Discussion of performance improvement in human performance technology focuses on the fact that not all favorite solutions may produce useful results. Highlights include a focus on meeting goals, not implementing solutions; three case studies that show popular misconceptions; determining instructional effectiveness; and how to check out popular…

Discusses the integrated concept of electronic performance support systems (EPSS) as a solution to meet performance needs of knowledge-rich workplaces where information overload is often a problem. Considers the adoption of information technology, task performance time, and support functions, and gives an example of an EPSS for marine shipping…

Discusses the organizational mindset of human performance technology (HPT) practitioners at the 2001 International Society for Performance Improvement (ISPI) International Conference. Outlines the framework for organizational alignment, the importance for gatekeepers (those who provide access to the company to outsiders; need to development of a…

Discusses knowledge management that seeks to minimize information overload in order to enhance performance. Highlights include the differences between data, information, and knowledge; the relationship between learning, knowledge, and performance; the use of focus groups; documenting results; and knowledge classification. (LRW)

Suggests that performance consultants are at their best for the benefit of clients when they assume the role of facilitator, not solver of clients' performance problems. Describes the four requirements involved in facilitation: Facilitators, Exemplary Performers, a Model, and Resources. Illustrates how to implement and use the four features of…

Discusses high-involvement work teams, in which groups of workers participate in improving their work activities; describes how a typical work team progresses through a project; and introduces a systems model of interrelated steps through which teams may progress to solve problems. (LRW)

Discussion of human performance technology focuses on training and performance improvement. Highlights include performance maintenance; environmental influences that can affect performance; and the evolving role of human performance technology, including feedback, evaluation, and design efforts. (LRW)

Discusses the value of training interventions for performance improvement based on the author's experiences with various training events. Topics include making clear expectations; accomplishment-based project planning; understanding performance problems; and participant learning and instructional benefits. (LRW)