Provides suggestions to ensure the success of electronic performance support systems (EPSS) and electronic learning, including creating hybrid solutions; aligning EPSS with business objectives and performance requirements; change management efforts; and rapid application development to lower costs, shrink schedules, and improve quality.…

This final part of a three-part series on mentoring, outlines the implementation of systematic mentoring: (1) determine the organization's readiness and goals for mentoring; (2) establish selection criteria for mentors and novices; (3) train mentors and novices; (4) match mentors and novices; (5) use coordinators to support mentoring; and (6)…

Discussion of the balanced scorecard (BSC) as a performance management tool focuses on common mistakes and problems with implementing it. Topics include the need for intraorganizational communication and collaboration; strategic thinking; organizational goals; purposes of measurements; individual accountability; and setting priorities. (LRW)