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Hanson, Diane; Bapst, Jerry – Performance Improvement, 1998
Illustrates a new model for innovative enterprises by reviewing the process an instruments and control systems manufacturer used to implement changes in its corporate operating philosophy. Outlines the "Quantum Model": spheres of control, influence, interest, and UNs (unknown, unpredictable, uncontrollable, uncomfortable). Discusses…
Descriptors: Business, Case Studies, Change, Innovation