The authors report a case study conducted with over 8,000 Samsung salespeople in the Chinese market. Using research-oriented, evidence-based, and systematic approaches, training professionals contributed to Samsung's business outcomes at multiple levels. The case highlights the valuable impacts of training on salespeople's behaviors and new…

Technology purchased for use in the classroom often goes unused. We identify a primary reason for the lack of technology integration as ineffectively developed professional development opportunities for teachers. Then we recommend a sustained, administrative-supported and mentor-supported approach to professional development as an alternative to…

This article presents a partnership effort among managers, trainers, and employees to spring to life performance improvement using the performance templates (P-T) approach. P-T represents a process model as well as a method of training leading to performance improvement. Not only does it add to our repertoire of training and performance management…

Mindfulness reduces distress, promotes optimal health, improves attentional control, mental agility, emotional intelligence, and situational awareness. Stress management and cognitive performance in Marines who spent more hours practicing Mindfulness Based Mind Fitness Training were superior to those soldiers who practiced fewer hours. Students…

This article questions commonly held beliefs about training as a component of performance improvement solutions. Rather than being based on theoretical and empirical support, many beliefs about training are based on little more than myth. Part 1 of this article presents myths about the relationship of training and performance and myths about…

Discusses how to produce behavior change and related performance improvement by nonexperts in as little as eight minutes by having them become instantly engaged through instant credibility of the content and instant application to their situation. Explains digital coach technology which can create instant engagement for the nonexpert. (Author/LRW)

Discusses steps that companies who develop and distribute technology-based training products need to take in order to be more successful, including focusing on the customer; moving away from large, generic courseware libraries; better pricing schemes; commitment to produce learning outcomes; and partnerships with clients to produce documented…

Discusses the potential for improving training and coaching program effectiveness by using fluency-development methods. Describes the revision of a new-hire training program in a customer call center that applied a fluency-based approach to reduce training time by one-third, accelerate productivity readiness, and surpass benchmark productivity…

Discussion of countries that are changing from command to market economies focuses on a training of trainer project that was designed to develop high-quality local instructors who could design and deliver courses and materials in the host language, and to strengthen the training systems through collaboration and rapid prototyping. (LRW)

Examines instructional systems design in light of training and performance technology. Topics include the nature of design; categories of stakeholders; three levels of instructional systems design, including Curriculum Architecture Design, instructional process design, and user interface/instructional activity design; and design goals. (LRW)

Describes a systematic approach for the design of training that supports large software implementation projects. Addresses the diverse combination of users, with different needs and time requirements, and outlines how a systematic design approach can be applied to the design and delivery of complex training solutions related to performance…

Discusses the differences between training, which usually focuses on more specific job skills, and teaching, which is usually more concerned with acquiring declarative knowledge. Suggests training should be made more like teaching, focusing more on understanding, emphasizing intrinsic goals of learning, problem solving, and subject-specific…

Explores the "secret sauce" that makes the difference between experts and less successful personnel. Indicates that the successful use of this plan can improve planning time, training time, and task performance time. (Author/LRW)

Discusses the relationship between human performance technology (HPT) and instructional systems design (ISD). Addresses the balance between the benefits of diversity versus focus in the field; key differences between HPT and ISD; and clarifying the distinction between scope of analysis and diagnosis versus the types of intervention to design and…

Outlines the recent criticisms of traditional ISD (Instructional Systems Design) and discusses the implications that impact the life cycle costs of T&D (Training and Development) projects and their ROI (Return On Investment) potential. Describes a modified approach to ISD which mimics the modular approach of systems engineering design.…