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Laffey, James – Performance Improvement Quarterly, 1995
Describes a model for dynamic electronic performance support systems based on NNAble, a system developed by the training group at Apple Computer. Principles for designing dynamic performance support are discussed, including a systems approach, performer-centered design, awareness of situated cognition, organizational memory, and technology use.…
Descriptors: Computer System Design, Models, Systems Approach, Training Methods
Raybould, Barry – Performance Improvement Quarterly, 1995
Discussion of electronic performance support systems (EPSS) focuses on performance support engineering and its role in designing performance support systems. Highlights include the organizational performance/learning cycle model; a systems approach to EPSS; computer-based training and other EPSS methodologies; and future possibilities. (LRW)
Descriptors: Computer Assisted Instruction, Computer System Design, Futures (of Society), Learning Processes