By content-analyzing 22 published cases from a variety of professional and academic books and journals, this study examines the status quo of human performance technology (HPT) practitioners' application of five major data collection techniques in their everyday work: questionnaire, interview, focus group, observation, and document collection. The…

The purpose of this study is to examine key research themes in human performance technology (HPT) through content analysis of the 20 most influential articles identified in Cho, Jo, Park, Kang, and Chen (2011). Three questions guiding this inquiry are: (1) What are the key themes of the 20 most influential articles in "PIQ", (2) What information…

This study conducted a citation network analysis (CNA) of human performance technology (HPT) to examine its current state of the field. Previous reviews of the field have used traditional research methods, such as content analysis, survey, Delphi, and citation analysis. The distinctive features of CNA come from using a social network analysis…

Measurement and evaluation are at the core of reliably improving performance. It is through these central mechanisms that performance improvement professionals are able to demonstrate the true worth of their efforts. However, the true value of the contributions they make is inconclusive. This article presents a content analysis of 10 years' worth…

This study explores the issues in the development and application of a competency model and provides implications for more precise integration of competencies into human resource (HR) functions driving performance improvement. This research is based on a case study from a Korean consumer corporation. This study employed document reviews,…

In 2002, James Klein published a study based on a content analysis of research articles in "PIQ" from 1997 through 2000. That study was aimed at determining how much empirical research was being reported in HPT and what the focus of that research was. Klein found that only about one third of the articles published in "PIQ" represented empirical…

Describes a study that examined the empirical research on performance improvement by conducting a content analysis of articles published in "Performance Improvement Quarterly" from 1997 through 2000. Provides a detailed analysis of the empirical research studies and includes an appendix listing the 49 articles studied. (Author/LRW)

This article attempts to showcase how one particularly financially endowed organization is seeking to modify its instructional and organizational practice to better serve its Inupiat (Eskimo) target/client population. This is an extreme and instructive situation of socio-cultural tension that provides interesting contrasts with the issues of…

This case study illustrates one of the many possible ways to implement Kaufman's Organizational Elements Model (1992, 2000) for identifying and aligning organizational results and the means to achieve them. The model was applied in the context of a needs assessment effort between the Florida State University's Office for Needs Assessment &…

The analysis of calls to a help desk, in this case calls to a computer help desk, can serve as a rich source of information on the real world problems that individuals are having with the implementation of a new technology. Thus, we propose that an analysis of help desk calls, a form of problem-based inquiry, can serve as a fast and low cost means…