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Direct linkPastore, Raymond S.; Carr-Chellman, Alison A.; Lohmann, Neal – Performance Improvement Quarterly, 2011
The purpose of this study was to examine the effects of implementing user design strategies within the corporate culture. Using a case study design approach, this article explores the change process within a "Fortune" 100 company in which users were given significant decision-making powers. The main focus is on the unique nature of user design in…
Descriptors: Case Studies, Organizational Culture, Corporations, Organizational Change
