The process of improving organizational performance through designing systemic interventions has remarkable similarities to designing instruction for improving learners' performance. Both processes deal with subjects (learners and organizations correspondingly) with certain capabilities that are exposed to novel information designed for producing…

Describes a study that investigated the effects of flowcharts utilizing maplike symbols on performer efficiency in completing a complex procedural task. The effectiveness of instructional flowcharts is discussed; map learning is examined; and data on response times for three presentation formats (i.e., map, flowchart, and list) and four levels of…