Performance at the Defense Language Institute was examined through the prism of human performance technology and the strategic impact model. This examination revealed performance deficiencies in the administrative realm that required mainly a noninstructional intervention. A systematic analysis showed that digitizing administrative procedures…

How can organizations avoid the negative, sometimes chaotic, effects of multiple, poorly coordinated performance improvement interventions? How can we avoid punishing our external clients or staff with the side effects of solutions that might benefit our bottom line or internal efficiency at the expense of the value received or perceived by…

This study was designed to explore the effectiveness in student performance and confidence of limited and full device simulators. The 30 employees from an information technology company who participated in this study were assigned to one of three groups. Each group received practice for learning a complex software procedure using traditional…

For decades, training has been one of the most common interventions used by organizations to improve the performance of their employees and teach them new ideas and skills. But owing to the cost of developing and delivering training, organizations have adopted alternative ways to enable employee performance while reducing the cost and minimizing…

Explores the similarities, differences, and emerging trends among the fields of human performance technology, electronic performance support systems, technical communications, and instructional design to gain insights into how their evolution affects performance support. The tension between designed messages and tools, which allows users more…

Discusses issues associated with the virtual office. Summarizes advantages and disadvantages from employees' and employers' perspectives. Uses the behavior engineering model (Thomas Gilbert, 1996) as a framework to analyze different factors related to performance, and suggests the application of other concepts from human performance technology and…

Discussion of information technology training focuses on an evaluative study at the Department of Defense that investigated whether new information technology training could improve job performance. Highlights include determining training effectiveness; job transfer evaluation; return on investment; use of software features; and the impact of…

The workforce development literature contains little scholarly work on how organizations in a community work together to develop a high-skilled workforce. This exploratory case study examined business and higher education partnerships that were instrumental in creating such an educational infrastructure for information technology in Tulsa,…