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Horn, Richard – Performance Improvement Quarterly, 1989
Describes how knowledge support systems, which utilize microcomputer and information technologies, can provide employees with training, reference, and expert advice. How managers can cope with short-term and long-term requirements for cutbacks and cost control is discussed, and a knowledge support system is presented that integrates computer-based…
Descriptors: Computer Assisted Instruction, Cost Effectiveness, Economic Factors, Expert Systems