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Finnegan, Gregory T. – Performance and Instruction, 1984
Explains how the use of performance analysis technology in a hospital improved job performance, thereby generating dollar benefits and cost savings. The variables involved in this analysis are discussed in detail, and a case study illustrating its efffectiveness is included. (MBR)
Descriptors: Case Studies, Hospitals, Improvement, Individual Power
Wikoff, Martin B. – Performance and Instruction, 1984
Describes a longitudinal project in which organizational behavior management (OBM) procedures have been applied to improve performance of plant employees, increase sales of contract furniture, accelerate response time to customer inquiries, increase orders processed, and reduce processing errors at Krueger, a contract and institutional furniture…
Descriptors: Behavior Modification, Definitions, Feedback, Improvement Programs
Clark, Ruth Colvin – Performance and Instruction, 1984
Summarizes limitations of current behavioral based employee management programs which rely heavily on reward and punishment techniques to maximize productivity; describes the new cognitive approaches which assume employees think about the meaning of rewards and punishments and act according to beliefs and expectations; and presents examples of…
Descriptors: Cognitive Style, Job Performance, Models, Motivation Techniques
Delamontagne, Robert P. – Performance and Instruction, 1984
Argues that personnel departments should increase their involvement in promoting organizational performance and suggests the creation of a database of detailed performance information related to the alignment of people with their positions as an initial step. The contents and specific uses of such a database are discussed. (MBR)
Descriptors: Administrator Role, Databases, Improvement, Information Services
Thiagarajan, Sivasailam – Performance and Instruction, 1984
Presents eight noninstructional strategies for improving employees' performance in any organization. These alternatives to instruction include job redesign and reassignment, recruitment, organizational development, facilities and tool redesign, incentive and feedback systems, and provision of a strong rationale for the desired performance so…
Descriptors: Consultants, Facility Improvement, Feedback, Improvement Programs
Zigon, Jack – Performance and Instruction, 1984
Describes a collection of techniques used to increase use of skills learned in a training program for the staff of a motor freight common carrier company; briefly summarizes nature of the training program, its rationale, target population, content and delivery methods; and summarizes the training program's effects on employee performance. (MBR)
Descriptors: Business, Improvement, Job Skills, Performance
Yelon, Stephen L. – Performance and Instruction, 1984
Several examples are provided of criterion checklists, which are defined as documents which include qualities of actions necessary in a desired performance or qualities of elements necessary in a desired product. How and when to use checklists in skill teaching and how to create them are discussed. (MBR)
Descriptors: Behavioral Objectives, Check Lists, Definitions, Evaluation Criteria