Describes seven important characteristics of the performance environment that can affect a performance outcome. Topics discussed include the performance environment as an open system, performance variables that can affect outcomes, how performance can be improved, and how performance variables are interrelated. (LRW)

Identifies human performance (HP) models of five prominent human performance technology authors; contrasts the models with each other; combines elements into a new model; and discusses how the model can be used to help assess performance problems and explain HP to clients at three different levels. (LRW)

Discussion of management conflict highlights differing job perceptions held by middle managers. The Malcolm Baldrige National Quality Assessment Program is described, and a management structure that requires members of each group to experience job perceptions and tasks of the other group is recommended for performance improvement. (Contains three…

Multisource assessment is a tool for obtaining quality performance feedback by collecting performance information from multiple work associates. Topics include performance facilitation; performance feedback; assessing training effectiveness; continuous learning; and development or performance management. (AEF)

Examines three elements useful for solving problems revealed by data gathering and analysis in the context of performance technology: goals, standards, and feedback. Emphasis is on the need for performers of tasks, their supervisors, and the organization as a whole to have the same goals and expectations, and how this is achieved through…

Discusses how those who learn basic human performance technology (HPT) skills can expand expertise in three directions: extended HPT (including generalist, project manager/integrator, and implementation specialist); specialized HPT; and HPT linked to related fields. Presents examples of applications of each alternative. (JKP)

Describes a five-step approach to performance management which includes (1) redefining tasks; (2) identifying skills; (3) determining what development tools are necessary; (4) prioritizing skills development; and (5) developing an action plan. Presents a hiring model that includes job analysis, job description, selection, goal setting, evaluation,…

Explains how the use of performance analysis technology in a hospital improved job performance, thereby generating dollar benefits and cost savings. The variables involved in this analysis are discussed in detail, and a case study illustrating its efffectiveness is included. (MBR)

Discusses the development of performance schema that outline criteria specific to a job-related activity during which trainees apply course content and demonstrate competencies learned. The process involves identification and grouping of criteria, choosing rating scales, checklist construction, and organization of the preceding elements into a…

Describes a longitudinal project in which organizational behavior management (OBM) procedures have been applied to improve performance of plant employees, increase sales of contract furniture, accelerate response time to customer inquiries, increase orders processed, and reduce processing errors at Krueger, a contract and institutional furniture…

Discussion of testing methods that adequately measure the ability to perform manipulative tasks focuses on criterion-referenced performance tests (CRPT) to evaluate trainees. Topics discussed include predictive validity; physical fidelity; test construction; testing constraints; performance conditions; criteria for attainment standards; scoring…

Discusses the concept of differentiating between legitimate needs (gaps between current and desired results) and wants (the customer's preferred solution for meeting needs). A case study from a human resources development group is presented, including a proposed solution, the performance technology compromise, and impacts on design and evaluation.…

Describes a unique performance appraisal method known as "behaviorally anchored rating scales" (BARS) which is especially useful for managers of instructional developers. Steps and procedures used to collaboratively construct BARS for a particular position are discussed, and factors to consider when planning any appraisal system are…

Identifies essential elements for a useful needs assessment audit as a performance improvement tool. Pertinent terms are defined; a needs assessment audit checklist is provided; rating the needs assessment process is discussed; and other approaches to needs assessment are described. (Contains five references.) (LRW)

Reviews the traditional formative evaluation model used by instructional designers; summarizes Kirkpatrick's model of evaluation; proposes the integration of part of Kirkpatrick's model with traditional formative evaluation; and discusses performance-context formative evaluation. (three references) (LRW)