Presents background information about terminology, the extent of corporate commitment to training, and the trainer's role before dealing with programs to train trainers. Recommended are training programs for trainers that provide multiple opportunities for interacting with other people under both simulated and real conditions. (Author/MER)

Examines the consulting process and explains the roles of the client, the internal training and development consultant, and the external consultant. Topics include identifying the need; contracts; training program design and planning; delivery of the training; and evaluation. (LRW)

Describes a submethodology for using information from the analysis phase during the design phase when developing technical training. The development of instructional materials is discussed; Keller's ARCS (Attention, Relevance, Confidence, and Satisfaction) motivation model and Gagne's events of instruction are compared; and the development and use…

Discussion of human performance technology (HPT) interventions focuses on requests for solutions to problems that involve conflict between the FEFM ("Fix 'em for me") Virus and the WIIFM ("What's in it for me?") Requirement. Building a relationship of mutual trust and confidence with the client and demonstrating responsiveness…

Discusses time management training based on the theory that it should be a conceptual, psychological, and sociocultural process aimed at the management of self and relations with others. Guidelines for effective time management training are suggested, including supporting social needs, self-awareness, and encouraging creativity. (LRW)

Describes some of the basic concepts and terminology associated with second-generation instructional design (ID2), including knowledge acquisition and analysis, transaction analysis, and transaction authoring. An example is presented to illustrate how ID2 would apply in the development of a computer-based instructional program for learning how to…

Discusses knowledge engineering, its relationship to artificial intelligence, and possible applications to developing expert systems, job aids, and technical training. The educational background of knowledge engineers is considered; the role of subject matter experts is described; and examples of flow charts, lists, and pictorial representations…

Describes ways that components of Information Engineering (IE) methodology can be used by training system developers to extend Instructional Systems Development (ISD) methodology. Aspects of IE that are useful in ISD are described, including requirements determination, group facilitation, integrated automated tool support, and prototyping.…

Outlines a procedure which training professionals and business managers can use to assess the effectiveness of their corporate evaluation studies. Meta-evaluation is explained; and phases in the training evaluation process, including plan, develop, obtain, analyze, and report, are described based on experiences at Motorola. (Contains two…

Discusses the use of video for training and highlights six areas that should be considered for effective video use: (1) advance preparation by the teachers viewing the video to examine content; (2) preparing the classroom environment; (3) preparing the trainees; (4) presentation issues; (5) follow-up; and (6) securing the system. (LRW)

Discusses how to work with outside vendors to develop multimedia training programs. Highlights include how to find the right vendor; and requests for proposals, including ownership rights and licensing agreements, storyboards, photo or video shoots, and payment schedules. (LRW)

Discusses how to design effective user interfaces for computer-based training (CBT) programs. Four types of interfaces are described: presentation, including consistency; conversation, including feedback and flexibility; navigation; and explanation, including online help. A job aid for evaluating CBT interfaces is included. (Contains 13…

This third part in a series of six articles on human performance technology (HPT) highlights four characteristics that are needed for managers to successfully advance from practicing training to practicing HPT, including becoming competent with the technology, understanding the client's business, developing trust and credibility, and being…

Provides directions for conducting a workshop providing technical training in a large organization that links job performances to work processes. Organizational levels of performance are discussed; relationship maps and process maps are explained; and an example of a workshop for a software maintenance environment is presented. (two references)…

Contains a partial inventory of sales training strategies and video techniques that heighten viewer involvement and promote transfer of learning to performance situations such as selling. These strategies have been used by Monroe Systems for Business, a manufacturer and distributor of business calculating equipment which recently expanded its…