Describes instructional development process applied to the design, production, implementation, and evaluation of a computer simulation designed to provide troubleshooting practice for individuals who maintain and install large digital telephone switches. The major organizational benefits resulting from use of the simulation are discussed. (MBR)

Briefly discusses three different approaches to instruction and differences between education and training, and proposes a system for categorizing different types of instructional software currently available: memorization software for education (drill and practice) and for training (simulations), and performance aid software (intelligent computer…

Describes the design of an electronic performance support system (PSS) that was developed to help sales and support personnel access relevant information needed for good job performance. Highlights include expert systems, databases, interactive video discs, formatting information online, information retrieval techniques, HyperCard, computer-based…

Discussion of differences between problem-solving techniques of novices and experts suggests that both the experts' mental model and common novice problems can be derived from analyses of several expert and novice protocols. Three instructional strategies based on these differences are discussed, including the use of a computer simulation to solve…