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Bruhn, Gay; And Others – Performance and Instruction, 1984
Describes instructional development process applied to the design, production, implementation, and evaluation of a computer simulation designed to provide troubleshooting practice for individuals who maintain and install large digital telephone switches. The major organizational benefits resulting from use of the simulation are discussed. (MBR)
Descriptors: Computer Assisted Instruction, Computer Simulation, Electronic Technicians, Instructional Design
Raybould, Barry – Performance and Instruction, 1990
Describes the design of an electronic performance support system (PSS) that was developed to help sales and support personnel access relevant information needed for good job performance. Highlights include expert systems, databases, interactive video discs, formatting information online, information retrieval techniques, HyperCard, computer-based…
Descriptors: Case Studies, Computer Assisted Instruction, Computer Simulation, Computer System Design