Discusses a collaborative approach to evaluating professional training methods. Describes 4 objectives and 10 steps for "evaluating evaluation" that include identifying the training and evaluation goal, forming an evaluation team, designing the evaluation, developing the methods, collecting data, interpreting findings, and reporting results. (AEF)

Focuses on critical factors for success for organizations planning to use upward feedback systems to drive organizational change. Highlights include assessment of organizational readiness, use of an appropriate feedback instrument, consistent implementation, effective communication and training, quality control, and continuous improvement.…