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Brown, Mark G.; Schwarz, Joseph E. – Performance and Instruction, 1988
Description of a process for solving human performance problems focuses on the analysis phase, which examines information to determine causes and develops recommendations for solving the problems. Techniques used for gathering data are described, criteria for evaluating ideas are listed, and weighted scores for performance improvement ideas are…
Descriptors: Employment Problems, Evaluation Criteria, Improvement Programs, Interviews
Tilaro, Angie; Rossett, Allison – Performance and Instruction, 1993
Explains how to create job aids that employees will be motivated to use, based on a review of pertinent literature and interviews with professionals. Topics addressed include linking motivation with job aids; Keller's ARCS (Attention, Relevance, Confidence, Satisfaction) model of motivation; and design strategies for job aids based on Keller's…
Descriptors: Check Lists, Design Requirements, Interviews, Job Performance
Smith, Timon R. L. – Performance and Instruction, 1990
Discussion of shyness and how it affects performance focuses on a training program that was designed to assist trainers in reducing shyness and in-building interpersonal competence. A questionnaire and other methods to help identify shyness are described, and HyperCard software that organized and presented exercises for treatment is explained. A…
Descriptors: Computer Assisted Instruction, Computer Software, Hypermedia, Interpersonal Competence
