Describes characteristics of structured text design; benefits of its use in training; benefits for developers of training materials and steps in preparing training materials. A case study illustrating how the structured text design process solved the sales training needs of the Mercedes-Benz Truck Company is presented. (MBR)

Discusses the importance of identifying the audience and determining specific objectives when designing printed instructional materials that will communicate effectively and provides detailed guidelines for dealing with such design factors as content, writing style, typography, illustrations, and page organization. (MBR)

Presents highlights from a panel discussion by well known San Francisco Bay area documentation writers, instructional designers, and human performance technologists. Three issues on user performance and documentation are addressed: whether people avoid reading user manuals and why; major human factors influencing documentation use; and…