This first in a projected series of four articles on the continuing development of the field of instructional technology, or performance technology, focuses on how to better label and define professionals in the field. Organizational communication is suggested as a better term, and communication and organizational development are discussed.…

Focuses on critical factors for success for organizations planning to use upward feedback systems to drive organizational change. Highlights include assessment of organizational readiness, use of an appropriate feedback instrument, consistent implementation, effective communication and training, quality control, and continuous improvement.…