Description of a process for solving human performance problems focuses on the analysis phase, which examines information to determine causes and develops recommendations for solving the problems. Techniques used for gathering data are described, criteria for evaluating ideas are listed, and weighted scores for performance improvement ideas are…

Discusses the concept of differentiating between legitimate needs (gaps between current and desired results) and wants (the customer's preferred solution for meeting needs). A case study from a human resources development group is presented, including a proposed solution, the performance technology compromise, and impacts on design and evaluation.…

Discussion of human performance technology (HPT) interventions focuses on requests for solutions to problems that involve conflict between the FEFM ("Fix 'em for me") Virus and the WIIFM ("What's in it for me?") Requirement. Building a relationship of mutual trust and confidence with the client and demonstrating responsiveness…

Discussion of the role of small group performance focuses on solving problems to improve performance. Types of tasks and their effects on groups are described; group resources are discussed; factors affecting group process are explained; and a flowchart for solving group performance problems is presented. (LRW)

Introduces performance technology as a field of application for training professionals. The term "performance technology" is defined and explained, the epistemological foundations of performance technology are outlined, the relevance of performance technology to training and human development is described, and myths about performance…

Presents a decision model for selecting interactive media formats to solve human performance problems in organizations. Training problems and motivational problems are discussed, change strategies and assessment of values and aptitudes are described, and case studies that apply the decision model are included. (LRW)