Outlines a 10-step process for designing performance improvement systems which is intended to reduce time spent on the project, to assure client approval, and to assure management support. Client participation with the consultant throughout the process is stressed as the key to success. (LRW)

Explains a procedure to avoid the detrimental biases of conventional self-reports of training outcomes. The evaluation format provided is a method for using statistical procedures to increase the accuracy of self-reports by overcoming response-shift-bias. (Author/MER)

Examines collaboration as a unique category of human performance. Discusses benefits, including motivation, free thinking, wider access to information, and skills sharing. Offers guidelines for setting up partnerships, rules for effective collaboration, and expectations. (AEF)

Discusses five ways to make goal setting effective: set difficult and specific goals, monitor results, reward performance, participate in goal setting, and challenge individual self-confidence and goal dissatisfaction. A model showing internal and environmental factors related to performance and a list of management strategies for enhancing…