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Kaufman, Roger; And Others – Performance and Instruction, 1996
Discusses evaluation for human performance improvement and organizational success. An expanded framework that builds on the traditional four-level training evaluation framework is suggested that includes strategic and tactical planning, performance improvement, organizational development, customer satisfaction, total quality, societal…
Descriptors: Evaluation Methods, Improvement Programs, Organizational Development, Performance Technology
Hutchison, Cathleen Smith; And Others – Performance and Instruction, 1996
Contrasts the roles of performance technologists and other performance improvement specialists. Provides a matrix of strategies and tactics that performance technologists should be familiar with. Identifies regulations that can affect implementation of tactics, including EEO/affirmative action guidelines; employee safety and health laws,…
Descriptors: Federal Regulation, Improvement Programs, Labor Standards, Management by Objectives