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Cjelli, Dirk – Performance and Instruction, 1994
Discussion of human performance technology (HPT) interventions focuses on requests for solutions to problems that involve conflict between the FEFM ("Fix 'em for me") Virus and the WIIFM ("What's in it for me?") Requirement. Building a relationship of mutual trust and confidence with the client and demonstrating responsiveness…
Descriptors: Industrial Training, Interprofessional Relationship, Performance Technology, Problem Solving
Carr, Clay; Totzke, Larry – Performance and Instruction, 1995
This third part in a series of six articles on human performance technology (HPT) highlights four characteristics that are needed for managers to successfully advance from practicing training to practicing HPT, including becoming competent with the technology, understanding the client's business, developing trust and credibility, and being…
Descriptors: Administrators, Business, Competence, Credibility
Carr, Clay; Totzke, Larry – Performance and Instruction, 1995
Presents a case study based on experiences at Amway Corporation that explains how the Human Resources Development Department progressed from providing training to providing a broader range of human performance technology interventions. Strategic planning is described, including identifying incentives and required competencies, providing for…
Descriptors: Case Studies, Competence, Corporations, Evaluation Methods
Carr, Clay; Totzke, Larry – Performance and Instruction, 1995
Introduces a series of six installments on making the transition from a training/instructional design approach to human performance technology (HPT). The first installment topics include defining human performance technology; obstacles to effective HPT; and the necessary role characteristics for trainers performing HPT. (AEF)
Descriptors: Administrative Problems, Change Strategies, Definitions, Human Factors Engineering