An important aspect of work environment is job content and structure. As this case study illustrates, increased productivity, enhanced job satisfaction, substantial cost reduction, and a reduction in turnover are some of the benefits of task reorganization. (CT)

Deficiencies in job performance are not always due to a lack of knowledge, but frequently are the result of not knowing proper procedures and methods to get the job done. Recognizing the difference between deficiency in knowledge and deficiency in skills is the key to improving performance without training. (Editor)

Steps involved in goal formulation performed by employees are examined. They include an initial goal statement, comparison of goal statement, goal statement challenge, and revision. Encourages the employee to express goals in specific terms, set up target dates, and recognize the relevance to the employee's job of these goals. (CT)