Managerial Decision Making about Employee Grievances: The Impact of the Grievant's Work History.

Klaas, Brian S.

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Peer reviewed

ERIC Number: EJ396221

Record Type: CIJE

Publication Date: 1989

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Managerial Decision Making about Employee Grievances: The Impact of the Grievant's Work History.

Klaas, Brian S.

Personnel Psychology, v42 n1 p53-68 Spr 1989

Examined whether managerial decisions about employee grievances are influenced by grievant's work history with the organization. Results suggest that managers, at later stages of grievance process, are influenced by grievant's work history--even when that history is not relevant to evaluating the merits of the grievance. (Author/NB)

Descriptors: Administrator Responsibility, Administrators, Decision Making, Employees, Grievance Procedures, Work Experience

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

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Language: English

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