This qualitative descriptive study explored how full-time faculty of a California higher education institution described their experience with the Information Technology Services employees' commitment, communications, and quality of customer service when resolving classroom Wi-Fi issues. The study used the model of Total Quality Management (TQM)…

Cyberattacks pose a significant threat to university institutions as universities increasingly rely on computer networks to conduct day-to-day business activities. University information technology (IT) leaders are concerned about the increasing level of cyberattacks because these attacks can result in the loss of sensitive data, identity theft,…

This mixed methods research study explores the university student learning experience of IP subnetting. Using a constructivist perspective, VR software was designed, written, and utilized in a learning process to gather both quantitative and qualitative data about the experience of learning IP subnetting. Participants underwent pre-test and…

The increasing complexity of modern power systems, coupled with the integration of diverse rapidly evolving technologies involving physical systems requiring cybersecurity, has presented significant challenges for engineers in the field and researchers in laboratory facilities. This research and dissertation presents the development of a…

This dissertation addresses three separate questions in human capital and development economics. In the first chapter, I study how college admission concerns drive students' field choices in a field-specific college admission system. To study this question, I leverage a college admission policy reform in Ethiopia that sharply increased the…

The patient portal is an electronic repository of health information, including doctor's notes, laboratory test results, and diagnostic imaging reports. There are limited studies that explore how individuals make sense of their health information, and use that understanding to increase health literacy. Education leaders should consider the ways…

The purpose of this study was to determine the availability of Internet access for students attending East Tennessee State University during the fall semester 2013. It has been unknown to what degree broadband access is available in the East Tennessee State University service area that includes counties in East Tennessee, Southwest Virginia, and…

The goal of the dissertation study was to evaluate the existing DG scheduling algorithm. The evaluation was developed through previously explored simulated analyses of DGs performed by researchers in the field of DG scheduling optimization and to improve the current RT framework of the DG at TTU. The author analyzed the RT of an actual DG, thereby…

The emergence of wireless devices and the ease in setting up wireless devices has created opportunities for various entities, and in particular to universities, by partnering with their local communities in the form of a university anchored community wireless network. This provides opportunities for students to be part of the community-based…

The problem examined in the proposed study was the underutilization of the intranet portals (IP) by faculty in institutions of higher education (IHE). Despite the time and investment allocated to the IP, the technology remains underutilized to improve productivity, efficiency, and justify its investment yet there is lack of understanding of why…

Ethnographic and interview data from a long-term study of "NetU," a wired community and college, are used to investigate the effects of computer-mediated communication on social relationships. During the course of this research "LAN" residents of NetU are compared with a similar group of non-LAN residents who lived in the same neighborhood, but…

Historically, managing access to information systems (ISs) required direct interaction with a limited number of users. Increasingly, managing access involves handling an increased numbers of internal and external students, faculty, and staff as well as partners such as workforce development centers, the U.S. Department of Education, and the…

This study examined students who successfully applied for reinstatement after being academically dismissed for the first time in order to discover indicators of future success. This study examined 666 students' appeals filed at the DeVry University Kansas City campus between 2004 and 2009. Binary logistic regression was used to discover if a…