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Robert Lesley – ProQuest LLC, 2024
The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…
Descriptors: Staff Orientation, Performance Based Assessment, Quality Assurance, Utilities
Technology-Based Rich Media Training Compared to Traditional Media Training in Blue-Collar Employees
Joseph L. Guidry – ProQuest LLC, 2021
The objective of this study is to determine the effects of traditional training compared to technology-based rich media training and the results upon course dissemination and completion corresponding course indicators, reaction, learning, and behavioral change quantified using Kirkpatrick's four-level training evaluation model. The study aims to…
Descriptors: Technology Uses in Education, Blue Collar Occupations, Employee Attitudes, Training Methods
Pete, Elizabeth – ProQuest LLC, 2016
The problem addressed by this project study was low levels of adjunct faculty compliance and satisfaction with the professional development program at a local college. The purpose of the study was to determine if an alternative delivery method would yield higher levels of compliance and satisfaction than would a traditional professional…
Descriptors: Adjunct Faculty, Professional Development, Andragogy, Independent Study
Santos, Roberta – ProQuest LLC, 2012
Professional Development (PD) is an important tool in the field of education. Successful PD programs are those that include adult learning methods and opportunities for experiential learning and discussion. The university where this action research was conducted does not offer formal training to adjunct instructors. The adjunct instructors are…
Descriptors: Andragogy, Pedagogical Content Knowledge, Technological Literacy, Training Methods
Lees, Teresa Dotson – ProQuest LLC, 2011
Growth in distance education programs has required academic institutions to seek and train additional adjunct faculty. Training program content and delivery methods vary among institutions: however, there is an absence of research on whether incorporating learning strategies that consider assumptions about an adult learner increases satisfaction…
Descriptors: Cognitive Style, Distance Education, Online Courses, Program Content
Sherwani, Naseem Saeed – ProQuest LLC, 2010
The purpose of this study was to investigate Pakistani Workplace Learning and Performance (WLP) practitioners' perceptions of the importance of WLP competencies at the present time and in the next five years. The goals were to: (1) identify and characterize a profile of Pakistani WLP practitioners; (2) analyze perceptions of the current and future…
Descriptors: Foreign Countries, Workplace Learning, Expertise, Learning Theories