The creation, maintenance, and management of Information Product (IP) systems that are used by organizations for complex decisions represent a unique set of challenges. These challenges are compounded when the purpose of such a systems is also for knowledge creation and dissemination. Information quality research to date has focused mainly upon…

The purpose of this thesis is to improve our understanding of sensemaking process as a basis for building better systems to assist sensemaking. Sensemaking is the task of creating an understanding of a problem or task so that further actions may be taken in an informed manner. Sensemaking is a pre-requisite for many other tasks such as decision…