Living inside built environments--infrastructure--it is easy to take for granted the things that we do not need to engage, but are at work behind the scenes nonetheless. Well-designed systems become invisible, but to engage them, how do we know which perspectives, objects, and relationships are useful? I examine the University of Michigan Digital…

College students are accessing virtual libraries whether they are on campus or learning from a distance. Academic institutions serving virtual patrons must remain focused on meeting the needs of those library users by continually examining their preferences, their searching behavior, and the information they seek. The purpose of this research was…