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A Framework for Finding and Summarizing Product Defects, and Ranking Helpful Threads from Online Customer Forums through Machine Learning
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Jiao, Jian – ProQuest LLC, 2013
The Internet has revolutionized the way users share and acquire knowledge. As important and popular Web-based applications, online discussion forums provide interactive platforms for users to exchange information and report problems. With the rapid growth of social networks and an ever increasing number of Internet users, online forums have…
Descriptors: Electronic Learning, Internet, Computer Mediated Communication, Manufacturing Industry