In an era where digital platforms increasingly shape the educational experiences of learners, this dissertation examines activity in the Mathematics Discord Server (MDS), an expansive online learning community used by hundreds of thousands of mathematics learners worldwide. Daily interactions, numbering in the tens of thousands, focused on…

Dialogue systems, commonly called as Chatbots, have gained escalating popularity in recent times due to their wide-spread applications in carrying out chit-chat conversations with users and accomplishing tasks as personal assistants. These systems are typically trained from manually-labeled data and/or written with handcrafted rules and often, use…

Through colonialism, external forces can alter and shift social structures and practices. It causes trans-generational, often normalized, invisible, and profound marginalization of the collective identities of local and indigenous populations. Decolonization is the resisting and undoing of colonial impacts. It's the process of reforming a…

This research aims to discover interpersonal trust in online communities. Two novel trust models are built to explain interpersonal trust in online communities drawing theories and models from multiple relevant areas, including organizational trust models, trust in virtual settings, speech act theory, identity theory, and common bond theory. In…

A dialog system or a conversational agent provides a means for a human to interact with a computer system. Dialog systems use text, voice and other means to carry out conversations with humans in order to achieve some objective. Most dialog systems are created with specific objectives in mind and consist of preprogrammed conversations. The primary…

In times of mass emergency, users of Twitter (a popular microblogging service) often communicate information about the event, some of which contributes to situational awareness. Situational awareness refers to a state of understanding the "big picture" in time- and safety-critical situations. The more situational awareness people have,…

This dissertation explores the use of personal health messages collected from online message forums to predict drug safety using natural language processing and machine learning techniques. Drug safety is defined as any drug with an active safety alert from the US Food and Drug Administration (FDA). It is believed that this is the first…

While many studies have demonstrated that conversational tutoring systems have a positive effect on learning, the amount of manual effort required to author, design, and tune dialogue behaviors remains a major barrier to widespread deployment and adoption of these systems. Such dialogue systems must not only understand student speech, but must…