Dealing with uncertainty is a critical part of human decision-making and confidence reflects one's belief about the relative likelihood that various outcomes occur when making decision under uncertainty. Unfortunately, confidence often deviates from the actual quality of the decision, leading to under- or over-confidence. Calibration, the…

Contractor performance evaluation enables agents to make informed purchasing decisions, provide feedback to contractors/vendors, and help improve service quality and customer satisfaction. However, both public and private organizations sometimes fail to do so, as is the case at a division of a government organization located in a northeastern U.S.…