As knowledge work moves online, digital documents have become a staple of human collaboration. To communicate beyond the constraints of time and space, remote and asynchronous collaborators create digital annotations over documents, substituting face-to-face meetings with online conversations. However, existing document annotation interfaces…

The first purpose of this study was to identify procedural and heuristic knowledge used when creating web-based instruction. The second purpose of this study was to develop suggestions for improving the Heuristic Task Analysis process, a technique for eliciting, analyzing, and representing expertise in cognitively complex tasks. Three expert…