It is standardly believed that some occurrences of expressions designate singularly, while other occurrences of expressions designate plurally. For instance, the singular expression the student may be used on an occasion to talk about one particular student, while the plural expression the students may be used on an occasion to talk about several…

There has been vast and growing amount of healthcare data especially with the rapid adoption of electronic health records (EHRs) as a result of the HITECH act of 2009. It is estimated that around 80% of the clinical information resides in the unstructured narrative of an EHR. Recently, natural language processing (NLP) techniques have offered…

This research aims to discover interpersonal trust in online communities. Two novel trust models are built to explain interpersonal trust in online communities drawing theories and models from multiple relevant areas, including organizational trust models, trust in virtual settings, speech act theory, identity theory, and common bond theory. In…

Complaining is a fundamental human characteristic that has prevailed throughout the ages. We normally complain about something that went wrong. Patient complaints are no exception; they focus on problems that occurred during the episode of care. The Institute of Medicine estimated that each year thousands of patients die due to medical errors. The…

Language plays a very important role in understanding the culture and mindset of people. Given the abundance of electronic multilingual data, it is interesting to see what insight can be gained by automatic analysis of text. This in turn calls for text analysis which is focused on non-topical information such as emotions being expressed that is in…