The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

Despite reform efforts, police misconduct continues to be a recurring issue in the news media and law enforcement departments. Police misconduct produces financial loss and devastating effects on community relations. Law enforcement agencies have implemented several strategies to minimize the occurrence of deviate behavior; however, with minimal…

Scope and Method of Study: This study focused on the development and use of the AT-SAT test battery and the Initial En Route Qualification training course for the selection, training, and evaluation of air traffic controller candidates. The Pearson product moment correlation coefficient was used to measure the linear relationship between the…

This study used a two-phased explanatory mixed-methods design to explore in-depth what factors are perceived by Instructional Design and Technology (IDT) professionals as impacting instructional design practice, how these factors are valued in the field, and what differences in perspectives exist between IDT managers and non-managers. For phase 1…

While in-flight psychiatric emergencies occur at a lower rate than other medical emergencies (Matsumoto & Goebert, 2001), they tend to cause a higher degree of disruption for passengers (Gordan, Kingham, & Goodwin, 2004). However, flight attendants often receive training that is too basic, minimal, and insufficient to effectively manage…

Growth in distance education programs has required academic institutions to seek and train additional adjunct faculty. Training program content and delivery methods vary among institutions: however, there is an absence of research on whether incorporating learning strategies that consider assumptions about an adult learner increases satisfaction…

The lack of research about the efficacy of the three primary methods for training teachers to work with students from diverse cultures makes it difficult for universities to provide the proper training. The following quantitative, non-experimental, causal-comparative, ex-post facto study gathered and analyzed data concerning the efficacy of the…

Athletic training education is continuing to grow and change as different instructional methods are studied and implemented. Problem-based learning is one instructional method that has been implemented in varying degrees in athletic training education programs but its effectiveness has not been studied extensively. Problem-based learning has been…

United States workers are facing a workplace in which globalization, outsourcing, accelerating technology innovation, and changing demographics demands changes in the way they keep their job skills current. As a primary representative of workers' interests in the workplace, unions want their members to acquire and improve the skills, knowledge,…

The purpose of this Executive Position Paper (EPP) is to develop a model for improving the online training modules utilized by a mid-Atlantic Residence Life department. The complexity of the Residence Life staff positions, coupled with demands from other university departments and the need to provide as much information as possible, resulted in an…