The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

The purpose of this study was to identify perceptions of environmental changes that promote self-directed learning in the workplace by Human Resources Development (HRD) practitioners and to investigate possible differences of the dependent LPA score variables to independent variables of highest level of education achieved, race/ethnicity, age,…

For this quantitative correlational study, the purpose was to examine to what extent, if any, the faculty members of the U.S. Army Command and General Staff School perceive the school as a learning organization. The data collection instrument was the Learning Organization Survey--27 used to obtain responses from the participants about their…

America needs a healthy workforce to sustain the country. The scourge of obesity continues to plague Americans despite government initiatives such as the Affordable Care Act and wellness programs in the workplace to combat this epidemic. However, despite initiatives to make America healthy, barriers continued to impede the nation's health. Lack of…

Corporations need a skilled workforce that can quickly develop new competencies in order to master the latest demands of their work environments. Because a college degree has a shelf-life of less than two years and many skills last even less at 12 to 18 months (Meister, 1998), businesses have begun constructing their own in-house universities to…

This qualitative ethnographic study addresses the phenomenon of rapid social media expansion, which creates organizational challenges. Ongoing development of advanced technology products means that effective organizations must be more adaptive and receptive to new approaches and changes in their environment. In a hyper connected society, one where…

As business e-mail volumes continue to grow and employees spend increasingly larger portions of their day processing e-mail, there is strong evidence of the negative impacts of e-mail processing, especially with respect to e-mail overload. This study sought to determine whether a training program focused on select e-mail features and processing…

This study addressed the need of human performance technology (HPT) practitioners to make the most cost-effective performance intervention decisions, introducing a new instrument, the Intervention Value Survey, as a possible tool to provide a clearer profile of an audience's perceptions of what provides them value. Using a mixed methods…

The rapid pace of change for knowledge workers competing globally necessitates ongoing continuous learning. Increasingly, knowledge workers will need to be ready--willing and able--to engage in self-directed learning. This makes it important to understand what factors in the work environment might be related to the self-directed learning…

The use of technology at the workplace has been confirmed both in practice and in theory to be an inalienable right for many organizational employees partly because of what these employees do, or the general role of technology in the organization (Sekar, 2011). As useful as technology may be, employees sometimes misuse it. Such misuse, over time…

Many researchers have examined the effect of formal mentoring on job satisfaction and organizational commitment. However, there has been little or no focus on an employee's intent to participate in a formal mentoring program based upon an employee's perceived organizational support, and/or affective reaction (job satisfaction and…

The current economic crisis, a growing workforce, the increasing lifespan of workers, and demanding, complex jobs have made organizations highly selective in employee recruitment and retention. It is therefore important, to the adult educator, to develop models of learning that better prepare adult learners for the workplace. The purpose of…

United States workers are facing a workplace in which globalization, outsourcing, accelerating technology innovation, and changing demographics demands changes in the way they keep their job skills current. As a primary representative of workers' interests in the workplace, unions want their members to acquire and improve the skills, knowledge,…