Organizations interested in increasing their user experience (UX) capacity lack the tools they need to know how to do so. This dissertation addresses this challenge via three major research efforts: 1) the creation of User Data Spectrum theory and a User Data Spectrum survey for helping organizations better invest resources to grow their UX…

In the 21st century, attainment of a college degree is more important than ever to achieve economic self-sufficiency, employment, and an adequate standard of living. Projections suggest that by 2020, 65% of jobs available in the U.S. will require postsecondary education. This reality creates an unprecedented demand for higher education, and…

In the state of New Jersey and nationally, teacher evaluation is a current focus of education reform efforts (Hallinger et al., 2014; Schulman, 2014). A well-executed teacher evaluation system produces data regarding educator effectiveness. It is the intention of the 2012 AchieveNJ teacher evaluation reform law that teacher evaluation data be used…

This qualitative ethnographic study addresses the phenomenon of rapid social media expansion, which creates organizational challenges. Ongoing development of advanced technology products means that effective organizations must be more adaptive and receptive to new approaches and changes in their environment. In a hyper connected society, one where…

This dissertation, which comprises three independent essays, explores the dynamics of online user behavior and provides IS policy implications across three different applications. The first essay employs an econometric empirical analysis to examine the role of IT interventions on online users' gambling behavior, based on field data collected over…

Potential uses for Facebook are frequently studied in scholarly literature. To date, much of this research focuses on varied social uses available to Facebook members. More recently, scholars have turned to potential academic uses of Facebook, and more generally, how Facebook might be used in educational institutions such as colleges and…

The current uses of audio podcasts, the accessibility of audio podcasts, and the benefits of using audio podcasts in U.S. online college courses as a form of access to visual course content that would be otherwise unavailable to learners with vision loss had not been examined and described. To provide instructional designers with a firm basis for…

Technology continues to evolve and become accessible to students in higher education. Concurrently, teamwork has become an important skill in academia and the workplace and students have adopted established technologies to support their learning in both individual and team project work. Given the emergence of social media technologies, I examined…

It is hoped that implementing educational technology (ET) into academic curriculums will close the achievement gap among ethnically and socioeconomically (SES) diverse students. California public schools have arranged for instructional classrooms to be stored with information communication technology (ICT) resources. Even so, there is inequity in…

A social navigation system collects data from its users--its community--about what they are doing, their opinions, and their decisions, aggregates this data, and provides the aggregated data--community data--back to individuals so that they can use it to guide behavior and decisions. Social navigation systems empower users with the ability to…